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Quick Answers
Common questions answered instantly — no waiting needed.
How fast will I get a reply?
WhatsApp messages are typically answered within 15 minutes, day or night. Emails are answered within 1 hour during business hours and within a few hours overnight.
Can you help me set up Novacast on my device?
Absolutely. Send us a WhatsApp message with your device type (Firestick, Smart TV, iPhone, Android, MAG, etc.) and we'll walk you through the setup live. Most installs take under 5 minutes.
I haven't received my login details — what should I do?
Login details are sent to the email you used at checkout. Please check your spam/junk folder first. If you still can't find them, message us on WhatsApp with your order number and we'll resend immediately.
Do you offer refunds or cancellations?
Yes — you can cancel anytime. We also offer a free trial so you can test the service before subscribing. Refund requests are handled case by case via email at support@novacastpremium.com.
Still Have Questions?
Our support team is online right now. Message us on WhatsApp for the fastest reply, or send a detailed email — we're here whenever you need us.